Widget V2 Update
Hello there! 😊
Last updated
Hello there! 😊
Last updated
We're excited to share some fantastic updates about our widget - the main interface for your customers to interact with Dluxchat!
We've completely overhauled the widget's appearance, introducing a fresh design, consistent size, and unified background color. These changes will provide a more polished look to your widget! 🎨
This update aims to enhance the visual appeal and interactivity of the user experience.
Here's a brief overview of what's new:
To personalize the widget to better reflect your brand, we now provide support for adding your own business logo.
Incorporating a more human touch, agents can now display a profile picture! 🖼️
To swiftly address customer queries, the widget now features "Quick Replies," greatly streamlining conversations! ⚡
Access the "Quick Reply Editor" to create your own quick replies.
A conveniently located conversation reset button now includes a double-check feature to prevent accidental conversation resets.
We're broadening our scope! The widget now seamlessly supports right-to-left languages! 🌍
We've added a "thinking" pause to simulate the agent's thought process.
This pause dynamically adjusts based on the message length, adding a touch of realism to interactions.
To toggle between realistic and robotic thinking bubbles, navigate to Widget Behavior Settings.
To better serve our EU customers, we've seamlessly integrated GDPR compliance requirements into our conversations!
Our GDPR compliance is now integrated into the conversation flow. This means that when a visitor sends the first message, GDPR compliance will be activated and become part of the conversation.
If you prefer to use quick replies exclusively in your conversations, now you have the option to do so with added support!
Enable the quick-reply experience by deactivating the message input in Widget Behavior Settings.
Please refer to the changelog for further details!
Feel free to explore these enhancements and share your thoughts with us! We're excited to continue improving Dluxchat based on your feedback.
Happy assisting! 🥂
Access the "" section to modify your logo settings.
Access "" to upload your agent profile picture.
Access the "" page to configure additional conversation reset settings.
Access the "" section to switch the text direction between left-to-right or right-to-left.
You can adjust GDPR settings in the section.
You can set up the input field to remain disabled, compelling users to solely use the !
We've integrated a browser directly into the widget, enabling highly interactive datasets like and URLs to load directly within the widget interface!
