Quality Control Systems
👋 Hello there! At Dluxchat, we place a high priority on the quality of conversations your website visitors have with our AI chatbot.
Last updated
👋 Hello there! At Dluxchat, we place a high priority on the quality of conversations your website visitors have with our AI chatbot.
Last updated
To ensure this, we've carefully crafted three quality control systems dedicated to enhancing the user experience.
To access it, just click on this .
Below are the three systems that help enhance the quality of the conversation:
The initial system addresses instances of low confidence. Essentially, the AI evaluates the user's query and compares it with the content in your Knowledge Hub.
By performing this comparison, the bot calculates a confidence score, indicating how effectively it can respond to the query.
In situations where the confidence score is low, rather than potentially providing an incorrect answer, the bot indicates uncertainty about the query. To prevent leaving the user without assistance, it usually redirects them to your contact form.
The second system holds a crucial role in upholding conversation relevance. The AI evaluates whether the query aligns with the information available in your Knowledge Hub.
If the user's query is unrelated to your business or the content in the Knowledge Hub, the chatbot politely informs the user that it cannot assist with the specific query.
The third and last system we employ ensures that the conversation remains professional and respectful.
By leveraging OpenAI's Content Moderation API, the chatbot examines the user's query.
If the query appears to contain rude or offensive content, or violates OpenAI's Terms of Service, the chatbot promptly responds with "I can't help with that" to uphold decency in communication.
A couple of considerations regarding these Quality Control Systems: activating them doubles the token usage per conversation.
Additionally, due to the extra evaluations these systems conduct, responses may take an additional second.
I hope this provides you with a clear understanding of our Quality Control Systems here at Dluxchat. If you have any further questions, feel free to reach out at any time!
